2018-07-10
TrendRehab i Sverige AB
Org. Nr: 556852-6908
Etablerat: 2011
Postadress: 91132, Vännäs, SWEDEN
E-mail: support@trendrehab.se
Telephone: +4690197122

terms and conditions

The following general terms and conditions apply to all contracts that you enter into with TrendRehab i Sverige AB,

556852-6908. By ordering, you accept these terms, regardless of whether your order is made in an online shop or at an exhibition. Orders made by persons under the age of 18 are assessed in accordance with current rules for cash purchases and must have the approval of a guardian for the order.

TrendRehab is not liable for any possible printing errors in text and image as well as product specification errors on all products in the range. In the event of any errors in stock, TrendRehab reserves the right to correct this retrospectively. In order to get the best of your product, you should follow our maintenance instructions.

Contact our customer service if you have any questions.

Contact our customer service if you’re not satisfied with any products you’ve bought from us. If you’re still not satisfied, you can contact the General Complaints Board or the European Commission’s online dispute resolution platform: http://ec.europa.eu/odr.

Our intention is to participate in any dispute settlement processes. General Complaints Board, Box 174 101 23 Stockholm

Any disputes that cannot be resolved by the parties will be considered by the General Complaints Board, http://www.arn.se/ Box 174, 101 23 Stockholm, whose recommendations we aim to follow.

Prices and payment

If you have any further questions or concerns, you’re welcome to call Klarna on 08- 120 120 10 Mon-Thurs between 08.30 – 20.00, Fridays 08.30-17.00 and weekends 10.00 – 17.00. If a dispute should arise between you and Klarna that we’re unable to resolve, you can contact the General Complaints Board, Box 174, 101 23 Stockholm, tel .: +46 (0) 8-508 860 00.

deliveries

  • DHL
  • Postnord
  • Delivery time 2-5 working days

If certain parts of your order cannot be delivered promptly, please feel free to contact us and we will help you arrange a partial delivery or a similar product. If your package does not arrive, you must notify us within 14 days of the order date.

If you want to track the package, contact Customer Service to get the package number and go to http: //www.servicepointinrikes.se/ and enter your package ID. If you have any questions about your delivery call DHL on 0771-345 345 and provide your package ID.

UNCOLLECTED PARCEL

  • Uncollected parcels will incur a fee of 450 Kr, (45 EURO).

Returns, refund policy and complaints

  • 14 days right to refund
  • Shipping for returns 450 kr ( 45 EURO)
  • Contact: support@trendrehab.se / +4690197122

REFUND POLICY FOR ONLINE PURCHASES

If you wish to cancel your purchase, please notify us within 14 days of receipt of your item.

We always do a thorough evaluation before we approve your right to refund. The product must be new and in saleable condition, otherwise your right of refund does not apply.

If your right of refund is not valid, we will return your product and charge you 450 kr for shipping and service.

RETURNS 

  • Contact support@trendrehab.se for a delivery note and return form the must be completed before the return is posted.
  • Fill in the form and put it in the package to be returned.
  • Stick the shipping note on the box and hand it in to your nearest DHL office.

PURCHASE AT AN EXHIBITION/TRADE FAIR, MARKET OR EVENT

A purchase at an exhibition or trade fair can be counted as a purchase at a business premises, depending on how regularly the fair takes place, in cases where the fair is considered to be a regular fair and thus viewed as the same as a business premises, you have no right of refund. You have tried out and evaluated the product in peace and quiet and been given a fair price. You can read more HERE and also HERE about the right of refund. If you’re unsure of what is applicable in your case, we recommend you contact our customer service.

COMPLAINTS

2 years warranty is provided on all our products from the day you receive the product.

The warranty includes return shipping for customers within Sweden. Customers outside Sweden pay for the shipping to TrendRehab, while TrendRehab pays for the shipping back to the customer.

The warranty covers materials and manufacturing defects that occur during the warranty period.

  • Receipt,
  • Paid invoice or other valid proof of purchase must be presented/included with the warranty claim.

EXCEPTIONS

The guarantee does not cover defects caused by operating errors or misuse. Examples 

usage or neglect, subjected to electrical power surges e.g. from thunder, or rebuilt or changed or subjected to abnormal pressure.

Consumables such as rechargeable batteries as well as wear on fabric upholstery are not covered by the guarantee.

DAMAGE IN TRANSIT

If you notice that the shipment has been damaged in transit, it’s very important that you immediately report the damage to your pick-up point or to the courier that has shipped the goods to you. Also contact our customer service for assistance with your case.

As a customer, you are responsible for ensuring that the product is well-packed, so be sure to send the product in its original packaging or well-packed in a satisfactory outer packaging (e.g. a corrugated cardboard box). It’s important to always attach a receipt or proof of purchase and state clearly in writing why you are returning the item to us. If the cause is a faulty item, the type of fault must be stated in a clear and well-described manner.

The product will be repaired in the first instance and if this is doesn’t work, TrendRehab will send a new product. The repair and return of the product normally takes a maximum of 10 working days, but we always aim to be finished with it as soon as possible.

In order for TrendRehab to be able to assess the returned item, the entire item must be returned, together with a correctly completed return form. Unless the whole item/order is returned to us, we cannot fully assess the fault with the item and can only assess and possibly repay for the part we have received. In case of a successful complaint of faulty/defective goods, you as a customer will not be charged. The return should be sent to us with a return note attached.

If the customer does not include or does not fill in the return form correctly, the customer may be charged a troubleshooting cost, if troubleshooting is required for the above reason, of 450 kr. (45 EURO).

PRODUCT LIABILITY

TrendRehab disclaims all responsibility for any direct and/or indirect damages caused by irresponsible use and or non-compliance with product recommendations. The buyer has full responsibility for how the product is used, and must check for any allergies or errors. TrendRehab always recommends that the products are used in the manner specified in the product information on the website. The only up-to-date information is the information displayed on our website.

PRIVATE POLICY

We adhere to personal data protection laws (PUL). As part of your registration and order, you consent to our storing and using your information according to PUL in our operations to fulfil our contract with you. You also agree upon purchase or order that we may use your email or mobile number for marketing purposes for our offers. You can unsubscribe from these at any time by following instructions in the mails or by contacting our customer service. According to the personal data protection law, you have the right to access the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. In such cases, contact us by email.

COOKIES

We use cookies to identify visitors to our website. The purpose is to make use of data about how many visitors we have, what they searched for in a search engine before coming to our website, etc. to improve the website and its message. As an individual user you are always anonymous. By visiting this homepage, you consent to this.

FORCE MAJEURE

TrendRehab is not responsible for any delays caused by circumstances beyond TrendRehab’s reasonable control. In case of force majeure, TrendRehab is entitled to extra time to fulfil its commitments. Examples of such circumstances are, but not limited to, strikes, acts of terrorism, wars, supplier/transport or production disruptions, exchange rate changes, governmental measures, legislation or natural disasters. If such a circumstance lasts for more than two months, both parties have the right to terminate the agreement without the other party and/or have the right to receive compensation or are obliged to provide compensation

Contact us

We reply to emails Monday – Friday on working weekdays with the exception of Wednesday when we are closed.

Telephone: +4690-197122

Email: support@trendrehab.se

Telephone times:

Mon:    10:00 -12:00

Tues:   10:00 -12:00

Thurs: 10:00 -12:00

Fri:      10:00 -12:00